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Job Description

What Kind of Company is Concentrix?
Concentrix has been around since the early 2000s, and they provide global business services like customer engagement and business performance improvement.

Concentrix has over 80 Fortune 500 clients and does business in multiple countries. Some may consider this company a jack of all trades, seeing how they offer different solutions like customer engagement services, gig work, finance and accounting, marketing solutions, and more.

The company’s goal is to help clients perform better and engage with their customers on a deeper level.

Is Concentrix Legit?
While Concentrix may not be as well-known as other work-from-home customer service options like Amazon or American Express, they are still a legit company with a great reputation. The company has a 3.9 rating on Glassdoor and over 25,000 reviews on Indeed from workers.

While they provide many different services, their work-from-home career department is what we will focus on in this post. Concentrix’s modern solutions make it a top company to work for when considering a work-from-home customer service or sales position.

Customer Service Position Overview
Instead of working in a traditional call center environment, Concentrix has an extensive work-from-home program where you can provide customer support remotely. Customer service agents are responsible for answering calls that might involve billing questions, making changes to services, canceling services, troubleshooting, or other inquiries.

Concentrix offers paid training and employee benefits. Currently, they hire in 35 states, so while the position is remote, there will be different application pages and forms depending on the state in which you reside.

Requirements
To become a work-from-home customer service agent with Concentrix, you need to have a high school diploma or GED along with a PC and high-speed internet service. Concentrix will test your computer and internet connection during the application process. You can also work from a laptop, but it must be hard-wired while you’re working. Some of the other requirements include:

Computer monitor between 17 and 21.5 inches
Quiet distraction-free workspace
Landline or cell phone
You may also need to get a headset, flash drive, and dual monitors once you have been offered a position.